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Dental Emergency Advice during the COVID-19 Pandemic

Dental Treatment and Advice During the COVID-19 Outbreak

Please DO NOT visit the dental practice for any reason other than a dental emergency, at present and for the foreseeable future.

If you have a Dental Emergency, you will initially be triaged by telephone before you are invited to attend the practice.

Please telephone the practice on 01663 736301 first thing in the morning to secure a Triage Call back. 

Your safety and well-being is our priority and we will do our best to make you comfortable. 

Please note: You will not be able to attend in person unless you have a pre-arranged appointment.

What is a Dental Emergency?

  • Facial swelling/infection that makes it difficult for you to swallow and / or breathe
  • Trauma – an accident involving damage to your mouth and teeth
  • Uncontrolled bleeding
  • Constant throbbing pain

What is Dental Non-Emergency?

We can’t see anyone at the practice for the following dental problems but have some advice to offer you for each. We are also happy to offer telephone consultation and advice for the following:

Lost filling, broken or chipped tooth, even if sharp

  • If you can visit a large supermarket or pharmacy (following guidance with the current government restrictions) you can purchase a temporary filling kit, these are also available online.
  • Keep the tooth as clean as possible paying extra attention to the area when tooth brushing.
  • Try to chew on the other side when eating


  • If you can visit a supermarket or pharmacy (following guidance with the current government restrictions) you should purchase some sensitive tooth paste, alternatively you can purchase this online.
  • Use tooth paste as a cream and apply a small amount directly to the tooth and leave to soak in
  • Try to avoid cold foods and drinks
  • Try to eat on the opposite side where possible

Bleeding gums

  • Bleeding gums and redness is a sign of gingivitis/ and periodontal (gum) disease, in the majority of cases improvements in your oral hygiene will help this symptom subside while you wait for treatment.
  • When you more thoroughly and more frequently remove plaque bacteria from your teeth especially from around the gum margin and between the teeth the bleeding should subside within 3-5 days.
  • Brush your teeth for 2 minutes at least 2 x daily with a compact headed medium toothbrush or a good quality electric tooth brush
  • Use interdental brushes/ rubberised picks or it you have tight spaces, floss to clean in between your teeth at least 1 x daily

Lost crowns or bridges

  • Please NO NOT attempt to re-cement crowns or bridges with any household glue
  • If you can visit a supermarket or pharmacy (following government guidance) you can purchase temporary tooth cement, these are also available from online stores.
  • Keep the crown or bridge in a safe place if you are not re-cementing yourself.
  • Avoid eating on that side
  • When tooth brushing you must ensure extra cleaning of that area

Loose Teeth

  • Keep the tooth and area clean, ensuring extra attention when tooth brushing
  • Avoid chewing and eating on the side affected
  • If the tooth does fall out continue to keep the area clean, and rinse with warm salt water for 2-3 days afterwards.

Broken dentures or retainers

  • Please keep them in a safe place until we are back open, we are unable to offer repairs at this time as unfortunately dental laboratories are closed for the foreseeable future, we are sorry for this inconvenience.

Children’s teeth falling out or growing through misaligned

  • Please contact the practice once we are re-open

If you have prescribed toothpaste on a repeat prescription as this item is deemed  ‘non-essential’ we will not be able to re prescribe due increased pressure on our pharmacies who are focusing on delivery of essential medicines to the population.

You are welcome to telephone the practice if you need to seek further advice.

We appreciate your understanding in this very difficult time and we look forward to seeing you all once it is over. Please stay safe and stay indoors if you can. We have the best interests of the staff and our patients at heart.

From the whole team at Goyt Valley Medical and Dental Practice.