Practice Team Code

We wish to provide care in a polite and courteous environment. It is unacceptable for any member of our team to behave in a disrespectful manner to patients or another team member.

We similarly will not accept rude or aggressive behaviour from people we are trying to help.  We do welcome feedback – and accept that we can always improve – if you provide us with that feedback in a calm and collected manner – we will be able to understand your concerns and act on them in a more effective manner.

Only necessary treatment is carried out at the practice. Under the NHS we will only spend its time carrying out effective treatments and ones with the best chance of securing oral health.  Some treatments will fall outside of this – it is part of a patient’s choice to opt for those privately – we have permission to carry out alternative treatments (often more cosmetic) however we will not spend NHS time carrying these out. The primary goal of the practice is to carry out its NHS commitment to the community first.

If you routinely request cosmetic treatments and specialist treatments to save teeth described as being of a very poor outlook – then you may be better off seeking your routine care at a dentist that provides those treatments on a more regular basis.  The NHS is for everyone.  Individual demands that lie outside of this remit are best catered for in the private sector. Our aim is for our treatment to work in its very real goal of reducing the experience of pain and discomfort and reducing the number of treatment visits.

Compliments, Complaints or Comments

The practice operates the NHS Complaints Procedure, copies are available on request. If you have a complaint, comment or compliment about any aspect of the care you have received from the practice please contact the reception supervisors or dental receptionist in the first instance.

Confidentiality

The practice operates a strict confidentiality policy. Information about patients will not be disclosed to any unauthorised person or organisation without the patient’s consent. Records may be accessed by assessors for the Quality and Outcomes Framework, Enhanced Services or the Quality Practice Award. If your records are analysed this will be purely for quality assessment purposes and none of your details will be taken from the practice.

Violence and Abuse

The practice operates the NHS Zero Tolerance policy with regard to violence and abuse of staff. Physical violence and verbal abuse are a growing concern in the NHS and all staff have the right to care for others without fear of being attacked or abused. We ask that you treat all practice staff without violence or abuse. Patients who are violent or abusive will be reported to the police and asked to leave the premises.

Emergency dental care

Need urgent dental care during evenings or weekends?

Call 111 or search NHS 111 Online to find your nearest out of hours dentist.

Its quicker Online, but if you phone, press 1 when you hear 4 choices to access the dental team

What can my NHS Dentist Do for me

The NHS provides essential treatments needed to keep your mouth, teeth and gums healthy and free of pain. Any treatment that is clinically necessary should be available. 

Make A Dental Appoitment

Book an appointment by Telephone  on