The main emphasis of Goyt Valley Medical Practice is preventing illness from developing in individuals over their lifetime. Our dedicated team of Health Care Professionals and Administration Personnel are committed to working with you in maximising your health potential. By working together we can make a real impact in preventing serious disease from occurring and reducing the complications for those who are unfortunate enough to develop long term medical illness.
Good health is achieved and maintained through a mutual partnership between the practice and the patient.
The practice operates the NHS Complaints Procedure, copies are available on request. If you have a complaint, comment or compliment about any aspect of the care you have received from the practice please contact the reception supervisors or dental receptionist in the first instance.
The practice operates a strict confidentiality policy. Information about patients will not be disclosed to any unauthorised person or organisation without the patient’s consent.
Records may be accessed by assessors for the Quality and Outcomes Framework, Enhanced Services or the Quality Practice Award. If your records are analysed this will be purely for quality assessment purposes and none of your details will be taken from the practice.
The practice operates the NHS Zero Tolerance policy with regard to violence and abuse of staff. Physical violence and verbal abuse are a growing concern in the NHS and all staff have the right to care for others without fear of being attacked or abused.
We ask that you treat all practice staff without violence or abuse. Patients who are violent or abusive will be reported to the police and may be struck off their doctor’s list.