Due to the ongoing COVID 19 pandemic, we ask that all visitors over the age of 2 to either the GP or dental practice wear face coverings when entering the building. If this is not possible for any reason, please let the Receptionist know when you arrive at the door. For further advice please go to www.gov.uk and search for ‘face covering’. Please remember to only attend if you have an appointment.
******* Update For Dental Patients 03/11/20 ******
We would like to reassure patients that the dental practice will remain open during normal working hours for the lock down period due to start on Thursday 05/11/20.
Following guidance from the NHS England Chief Dental Officer, we will continue to triage patients by phone initially, and then those requiring a face-to-face appointment will be invited to attend in person.
If you have a dental emergency, have concerns about a problem in your mouth or would like some oral health or hygiene advice please do not hesitate to contact us and speak to one of the clinical triage team on 01663 736 301.
We politely ask that you not attempt to attend the practice in person unless you have a pre-arranged appointment, as we can only permit those who have been pre-triaged and risk assessed inside.
The Chief Dental Officer for England has advised us that the ‘Priority remains focussed on patients who require access to urgent care, patients at higher risk of oral disease, and patients with outstanding treatment needs that cannot be delayed’.
We regret that due to changes in Standard Operating Procedures and Infection Control Guidelines many of your routine dental examinations may be subject to delay during the height of the Covid-19 Pandemic while we address the needs of patients requiring emergency and urgent dental care.
We also regret that some cosmetic dental treatments may also be subject to these delays while the Covid-19 infection rate is high.
Please be assured that we have your upmost safety and that of our staff as our priority and the dental team is working tirelessly during these unprecedented times to help its patients stay dentally fit and healthy and free of pain.
We help you to help yourself to better health.
We provide a wide range of dental services. This website tells you about all the resources we have available and how you can get the best healthcare by using the Practice effectively.
The main emphasis of Goyt Valley Dental is preventing dental problems from developing in individuals over their lifetime.
Compliments, complaints or comments
The practice operates the NHS Complaints Procedure, copies are available on request. If you have a complaint, comment or compliment about any aspect of the care you have received from the practice please contact the reception supervisors or dental receptionist in the first instance.
The practice operates a strict confidentiality policy. Information about patients will not be disclosed to any unauthorised person or organisation without the patient’s consent.
Records may be accessed by assessors for the Quality and Outcomes Framework, Enhanced Services or the Quality Practice Award. If your records are analysed this will be purely for quality assessment purposes and none of your details will be taken from the practice.
Violence and Abuse
The practice operates the NHS Zero Tolerance policy with regard to violence and abuse of staff. Physical violence and verbal abuse are a growing concern in the NHS and all staff have the right to care for others without fear of being attacked or abused.
We ask that you treat all practice staff without violence or abuse. Patients who are violent or abusive will be reported to the police and asked to leave the premises.