The NHS in Derbyshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
· Stay indoors and avoid contact with other people as you would with the flu
· Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at gov.uk/coronavirus.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the GP practice and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
· Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
· Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
· Avoid touching your eyes, nose and mouth with unwashed hands.
· Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.
The main emphasis of Goyt Valley Medical Practice is preventing illness from developing in individuals over their lifetime. Our dedicated team of Health Care Professionals and Administration Personnel are committed to working with you in maximising your health potential. By working together we can make a real impact in preventing serious disease from occurring and reducing the complications for those who are unfortunate enough to develop long term medical illness.
Good health is achieved and maintained through a mutual partnership between the practice and the patient.
The practice operates the NHS Complaints Procedure, copies are available on request. If you have a complaint, comment or compliment about any aspect of the care you have received from the practice please contact the reception supervisors or dental receptionist in the first instance.
The practice operates a strict confidentiality policy. Information about patients will not be disclosed to any unauthorised person or organisation without the patient’s consent.
Records may be accessed by assessors for the Quality and Outcomes Framework, Enhanced Services or the Quality Practice Award. If your records are analysed this will be purely for quality assessment purposes and none of your details will be taken from the practice.
The practice operates the NHS Zero Tolerance policy with regard to violence and abuse of staff. Physical violence and verbal abuse are a growing concern in the NHS and all staff have the right to care for others without fear of being attacked or abused.
We ask that you treat all practice staff without violence or abuse. Patients who are violent or abusive will be reported to the police and may be struck off their doctor’s list.